Troubleshooting

Get help and support

Quick answers to common questions, application issues, and support topics.

How do I find the user guide?

If you're looking for detailed user guides and step-by-step instructions, you'll find the latest resources in the ‘User Guides’ section of Solana.

What information is needed for an application?

Requirements can vary depending on the product, customer and scenario. Typically, it may include:

customer identification
income information
business details
asset information
supporting documentation

To find out more, refer to the relevant product or process guides in Solana for detailed requirements.

How do I check an application's progress?

Application status and progress updates are available through Solana.

For additional assistance, contact your BDM or support team.

I have questions about an application

Application questions can often be quickly resolved with a quick check that:

All the required documents have been uploaded
Business and customer details are complete
Asset information has been entered correctly
Supporting information has been provided where requested

I'm having trouble accessing Solana

If you're unable to:

log in
access a feature
view a document
submit an application

Contact the Asset Finance support team for assistance on 1300 667 766, or by email.

Still need help?

Our support teams are here to help.

Talk to your BDM

For scenario discussions, opportunities and partner support.

Contact Asset Finance Support

For platform, application and operational assistance.

This content is for accredited Pepper Money brokers, introducers and intermediaries, including those applying for accreditation. It shouldn't be distributed to or relied upon by consumers.

Information is correct as at 20 August 2026 and subject to change at any time.

Applications are subject to credit assessment, eligibility criteria and lending limits. Terms, conditions, fees and charges apply.

Information provided is factual information only, and is not intended to imply any recommendation about any financial product(s) or constitute tax advice. If you require financial or tax advice you should consult a licensed financial or tax adviser.

© Pepper Money Limited ABN 55 094 317 665; AFSL and Australian Credit Licence 286655 (“Pepper”). Pepper Asset Finance Pty Limited ACN 165 183 317 Australian Credit Licence 458899 is the credit provider for asset finance loans.